Online Services Records Access: Appointment Booking, Repeat Medication Request and Viewing Detailed Coded Records
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.
Before you are able to use this service you must first have access to your personal registration information.
Patients aged 16 and over must apply for this registration form in person. Applications cannot be made for anyone other than yourself.
You can only make one routine appointment at a time via the internet booking facility. It is not until this appointment has been attended or cancelled that you can book another appointment. If you need to make more than one appointment you will need to ring the surgery in the normal fashion.
In the case of urgent appointments please ring the surgery.
Any appointment with a doctor, booked at the surgery via the internet service, phone or in person can be cancelled using the online appointment facility. You will need to contact the surgery to cancel it.
Electronic prescription requests will still take 48 hours to process. If you require urgent medication or medication that is not on your repeat list, you will need to bring a written request into reception as before.
Repeat prescriptions will need to be either collected from us in the usual way, you may arrange for a nominated chemist/pharmacy to collect on your behalf, or you may nominate a pharmacy and have your prescriptions delivered electronically to the pharmacy via the Electronic Prescription Service (EPS).
Before you apply for online access to your record, there are some other things to consider. Please refer to 'Online Services Records Access: Patient information leaflet ‘It’s your choice’ for details.
You will need to REQUEST access to your detailed coded records. The level of access will depend on decisions made at the practice, the individual patient and the contents of their record. The vast majority of patients can be given detailed coded record access. A few patients will require more restricted access and on rare occasions no access if it’s in the best interest of the patient.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports or forms.
When viewing your recorded data, you must take care in determining your interpretation of what the data is identifying.
If you have online access but is unable to view your coded records, please complete application form to REQUEST access for viewing detailed coded information. Application form available online or in reception.
1. HOW TO OBTAIN YOUR REGISTRATION INFORMATION
Patients can register to use Patient Access by registering in person at the surgery, obtain a registration letter, and then register on the Patient Access website, using the information in the registration letter.
To obtain your registration information, please speak to one of our Reception Staff for an application form and practice guidance letter or see the links below for the registration forms.
Online Services Records Access (now a website link)
Download Application form for online access (PDF, 281KB)
Download the Consent to proxy access to GP online services (PDF, 373KB)
Please click the link below to login to SystmOnline
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Have you got the NHS App?
At home or on the move, with the NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.
The app has been developed by the NHS and has been designed to help people get more information about their health and care - and more control of how they use NHS services. New functions and services will also be added in the coming months. Why not download it and try it out?
What does the NHS App do?
The NHS App allows you to access a range of NHS services on your smartphone or tablet. A desktop version is launching soon too.
You can use it wherever you are, at any time. It puts valuable information about your health and treatments at your fingertips.
- order repeat prescriptions
- view your GP medical record
- access your Covid vaccination status
- book and cancel appointments at your GP surgery
- register for organ donation and change your donation preferences
- use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
- access 111 Online, for advice on self-care and whether urgent help is needed
Is my information safe?
Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.
How to register through the NHS App
Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.
If you want to learn more, visit the NHS App page on the NHS UK website.