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All our regular weekday surgeries are by appointment only.
Please see our Reception Staff or telephone the Practice during opening hours on 01702 420642 to arrange an appointment to see the doctor or nurse.
We offer additional appointments on Monday evening (extended hours). These appointments MUST be booked in advance as telephone access will not be available during these times.
If you need to see a GP outside of our opening hours, an Extended Access service is available to patients. Please click here for more information.
Doctor's appointments are also bookable online provided you have signed up for the online service with the Practice.
Download Application form for online access (PDF, 407KB)
Download Application form for online access (PDF, 281KB)
Download our Text Messaging Reminder Service Form (PDF, 181KB)
If no appointments are available and you have an urgent medical problem that you feel needs attention on the same day, please explain this to our Reception Staff who will be happy to speak to or leave a message for the doctor to deal with such urgent requests.
When you call, our Reception Staff will take your name and telephone number and either advise you to ring back or the doctor will telephone you back as soon as possible.
If the doctor thinks you need to be seen, you will usually be offered an appointment that day. Please note that this service is not available during the additional appointment times specified above.
You can pre-book a routine appointment in person or via telephone; up to six weeks in advance.
The doctor will try their best to give enough time to each patient but if, for example, two members of one family try to be seen in a single appointment, other patients will be kept waiting. So please make an appointment for each person wishing to be seen.
If you think that your problem may take an unusually long time, please inform our Reception Staff so that allowances can be made for this.
If you are unable to keep your appointment, please let us know as soon as possible so that we can allocate it to someone else.
You can cancel your appointment in person, at the Surgery or via the Surgery’s website if you have registered with the Practice for Systmonline (an online service).
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
This is mainly for the terminally ill and housebound patients. As home visits are for those patients too ill to attend surgery, please only request a home visit if you (or the person you are calling on behalf of) is too ill or frail to attend the Practice. Please remember the doctor can see four patients in the time it takes to make one house call.
If you require a home visit, please telephone the surgery before 10.30am and give the receptionist some indication of the problem and its urgency. The doctor is likely to ring you to assess the situation.
The doctor may arrange for the patient to be brought to the surgery so that its full facilities are available for tests and treatment.
For patients who are unable to attend the surgery because of acute medical conditions, please telephone the surgery between 8.30 and 11.00am for advice, or ring the NHS 111 Service (free phone number 111) for advice.
In case of a serious or life-threatening emergency, please call for an ambulance or attend the Accident & Emergency Department at Southend General Hospital.
No home visit will be made because the patient finds it socially inconvenient to attend the surgery.
Also, if you have a dog that is not familiar with visitors, please ensure that it is securely locked away when the doctor attends the home visit.