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Repeat Prescribing

Important Information

Scott Park Surgery has moved to a new clinical system. Please contact reception for your new login details.

We anticipate the changeover to progress smoothly but may experience some initial "teething problems" which we endeavour to resolve as quickly as we are able.
We would, respectfully request your patience and understanding during this time.

SystmOnline

Repeat Prescriptions

New patients on repeat medication must have an initial appointment with Doctor Ng for their medication to be authorised and thereafter will be reviewed in accordance with the doctor's instructions.

Patients on regular medication will require repeat prescriptions and, for a safer and speedier service, repeat prescriptions are computerised. Your doctor will have entered onto the computer what medication you are taking and each time a new prescription is produced on the computer a new request form is also generated for you to make your next request.

Repeat prescription requests should be made using the right-hand side of your prescription by ticking the items you need. The request can then be posted to us or left in the 'Repeat Prescriptions Request Box' on the reception desk.

Alternatively, those who have registered for online access may request medication online via Systmonline.

Certain patients on regular repeat medications may be suitable for the repeat dispensing service.  This is when the doctor will issue ‘x’ number of monthly issues in advance without the need of the patient to put in the request monthly.

Please note that in order to ensure patient safety we do not accept any requests for medication over the telephone.

Please allow at least 48 hours' notice (excluding Public or Bank Holidays) to order your prescription before your current medication runs out.

If you do not wish to collect your prescription in person, we can send your prescription down the system to your nominated pharmacy, we can post the prescription back to you (you will need to provide a stamped, addressed envelope) or if you have arranged prescription collection service with the chemist, we can hand your prescription to them on collection.

Please let our Reception Staff know if your medication has been changed following a hospital visit.

Non-Dispensing Practice

We are not a dispensing Practice and require 48 hours' notice to write-up any prescription.

Urgent Prescription Policy

Due to an increasing number of requests for repeat prescriptions to be issued urgently, we have had to review how we handle these requests in order to provide safe and fair service to all our patients.

If you ask for an urgent repeat prescription, you will need to put in writing the reason for your request.

We must reiterate that in order to ensure patient safety we do not accept any requests for medication over the telephone.

Prescription Collection Service

If you take medication on repeat prescriptions, you may wish to take advantage of a free service offered by the following local pharmacies:

• Morrisons Pharmacy
• Osbon Chemist

They offer to collect prescriptions from the surgery and have the medication readily available for collection at an agreed time at their premises.

In special circumstances, they may also be prepared to deliver (e.g. to the elderly, disabled or housebound).

If you wish to take advantage of this service, please contact your pharmacy to see if they provide it. You will need to organise the free prescription collection and /or delivery service yourself with the pharmacy of your choice.

Download Application form for online access (.pdf)

Download the Consent to proxy access to GP online services (.pdf)


 

Your Neighbourhood Professionals. Just a Click Away!
205 Western Approaches, Southend-on-Sea, Essex, SS2 6XY
  • Telephone 01702 420 642
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Your Neighbourhood Professionals. Just a Click Away!
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