OUT OF HOURS SERVICE : please telephone 111
In case of a serious or life-threatening emergency, please call 999 for an ambulance or attend the Accident & Emergency Department at Southend General Hospital.
Practice patients who have urgent medical problems that will not wait until normal working hours may contact the out-of-hours service directly by dialling 111 for access to urgent medical care when the surgery is closed.
The out-of-hours service will contact the most appropriate healthcare professional who will call you back to discuss your problem and, after taking a full history, will either:
• Give advice over the phone;
• Ask to assess the patient at the GP base;
• Visit the patient at home;
• Admit the patient directly to hospital via 999 ambulance
The Out-of-Hours service is provided by Integrated Care 24 Ltd, also known as IC24.
Help and advice is also available 24 hours a day, seven days a week from the NHS 111 Service by dialling 111. Scroll down for details.
When the Surgery is closed
For urgent medical matters that cannot wait until the next surgery, please dial 111 for the NHS 111 Out-of-Hours service.
During the weekend and Bank Holiday, you can also access the GP & Nurse Weekend Services by contacting:
Southend Medical Centre 01702 333298 between 10:00 – 15:00
North Shoeburyness Surgery 01702 297976 between 10:00 – 15:00
For life-threatening emergencies such as:
Collapse or unconsciousness;
Severe chest pains…
…telephone 999 for an ambulance IMMEDIATELY
NHS 111 operates a 24 hour nurse advice and health information service, providing information on:
What to do if you or your family are feeling ill
• Particular health conditions
• Local healthcare services, such as doctors, dentists or late night opening chemists
• Self-help and support organisations
NHS 111 works hand in hand with other healthcare services provided by the NHS, helping you to make the right choice to meet your needs.
Calls to NHS 111 are free and for the patient’s safety all calls are recorded.