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Call 111 - When it is less urgent than 999

Out Of Hours

OUT OF HOURS SERVICE : please telephone 111

Out-Of-Hours Appointments

In case of a serious or life-threatening emergency, please call 999 for an ambulance or attend the Accident & Emergency Department at Southend General Hospital.

Weekday evening (18:30 – 20:00 )and weekend GP & Nurses (09:00 – 15:00) appointments are also available out of surgery hours. Please contact the surgery during the day for a pre-bookable evening or weekend appointment or call 01702 742102 after 18.30 weekdays and over the weekend.

Appointments will be offered from: Queensway Surgery, 75 Queensway, Southend-on-Sea SS1 2AB and North Shoebury Surgery, Frobisher Way, Shoeburyness, Southend-on-Sea SS3 8UT. This service is provided by Commisceo Primary Care Solutions.

Patients should still call 111 outside surgery hours and medical emergencies should dial 999.

Practice patients who have urgent medical problems that will not wait until normal working hours may contact the out-of-hours service directly by dialling 111 for access to urgent medical care when the surgery is closed.

The out-of-hours service will contact the most appropriate healthcare professional who will call you back to discuss your problem and, after taking a full history, will either:

  • Give advice over the phone;
  • Ask to assess the patient at the GP base;
  • Visit the patient at home;
  • Admit the patient directly to hospital via 999 ambulance

The Out-of-Hours service is provided by Integrated Care 24 Ltd, also known as IC24.

Help and advice is also available 24 hours a day, seven days a week from the NHS 111 Service by dialling 111. Scroll down for details.


For life-threatening emergencies such as:
Severe bleeding;
Collapse or unconsciousness;
Severe chest pains…

…telephone 999 for an ambulance IMMEDIATELY

NHS 111

NHS 111 operates a 24 hour nurse advice and health information service, providing information on:
What to do if you or your family are feeling ill

  • Particular health conditions
  • Local healthcare services, such as doctors, dentists or late night opening chemists
  • Self-help and support organisations

NHS 111 works hand in hand with other healthcare services provided by the NHS, helping you to make the right choice to meet your needs.

Calls to NHS 111 are free and for the patient’s safety all calls are recorded.

Local Services, Let