OUT OF HOURS SERVICE : please telephone 111
In case of a serious or life-threatening emergency, please call 999 for an ambulance or attend the Accident & Emergency Department at Southend General Hospital.
Practice patients who have urgent medical problems that will not wait until normal working hours may contact the out-of-hours service directly by dialling 111 for access to urgent medical care when the surgery is closed.
The out-of-hours service will contact the most appropriate healthcare professional who will call you back to discuss your problem and, after taking a full history, will either:
• Give advice over the phone;
• Ask to assess the patient at the GP base;
• Visit the patient at home;
• Admit the patient directly to hospital via 999 ambulance
The Out-of-Hours service is provided by Integrated Care 24 Ltd, also known as IC24.
Castlepoint and Rochford Clinical Commissioning Group (CPR CCG) oversees the Out-of-Hours service in the area. Any queries, comments or complaints should be directed to the Head of Commissioning in Castlepoint and Rochford CCG, on 01268 245758.
Help and advice is also available 24 hours a day, seven days a week from the NHS 111 Service by dialling 111. Scroll down for details.
When the Surgery is closed
For urgent medical matters that cannot wait until the next surgery, please dial 111 for the NHS 111 Out-of-Hours service.
Alternatively, you can access the local NHS Walk-in Centre by attending:
St Luke’s Health Centre, Pantile Avenue, Southend-on-Sea, SS2 4BD, telephone: 01702 611505.
No appointment is necessary and the facility is open seven days a week from 8.00am until 8.00pm.
For life-threatening emergencies such as:
Collapse or unconsciousness;
Severe chest pains…
…telephone 999 for an ambulance IMMEDIATELY
NHS 111 operates a 24 hour nurse advice and health information service, providing information on:
What to do if you or your family are feeling ill
• Particular health conditions
• Local healthcare services, such as doctors, dentists or late night opening chemists
• Self-help and support organisations
NHS 111 works hand in hand with other healthcare services provided by the NHS, helping you to make the right choice to meet your needs.
Calls to NHS 111 are free and for the patient’s safety all calls are recorded.